Capacity Acquires $5m ARR Bootstrapped YouCanBookMe To Build AI Support Mega Platform



50% Cash, 50% stock. Bridget Harris grew You Can Book Me from 0 to $5M revenue over 12 years. David is building Capacity (previously at Answers.com which sold for ~$900M). Today, Capacity acquires YouCanBookMe in a big win for bootstrappers!

Youcanbookme: https://youcanbookme.com/
Capacity: http://capacity.ai/

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Timestamps:

00:01:04 Acquisition Announcement
– Capacity acquired You Can Book Me
– Deal brings online booking capabilities to Capacity’s AI platform
– Processing ~1 million bookings per month

00:01:58 You Can Book Me Details
– Revenue at exit: $5M annually
– Profitable, bootstrapped company
– Not actively seeking acquisition

00:05:51 Capacity’s Strategy
– Has 24-item checklist for customer support capabilities
– Three main buckets: Self-service, Agent assist, Campaigns/workflows
– Has made 8-9 acquisitions total

00:11:55 Capacity’s Funding & Structure
– Raised just under $100M total
– Latest round: $26M Series D
– David (CEO) maintains ~1/3 equity ownership and board control

00:17:05 Deal Structure & Process
– Initial contact via LinkedIn in March 2023
– Face-to-face meetings in St. Louis in October
– Deal closed December 18th, 2023
– 50% cash / 50% equity structure
– You Can Book Me had 22 full-time employees, ~35 total headcount

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By the numbers.
See charts and graphs here:
https://getlatka.com/companies/youcanbookme

Capacity hit $43m in revenue to end last year, on track for $50m+ 2025
Capacity has acquired 9 companies
Capacity’s founder still owns 30% of the company with complete board control
You Can Book Me reached $5m in revenue at the time of acquisition
You Can Book Me had 22 full-time employees, with an overall headcount of about 35
The acquisition deal between Capacity and You Can Book Me was split 50% cash and 50% equity

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25 thoughts on “Capacity Acquires $5m ARR Bootstrapped YouCanBookMe To Build AI Support Mega Platform”

  1. YCBM is an excellent service. I hope this acquisition doesnt compromise it by inserting LLM into it where it doesn't need it. If I have to second-guess what it does for me because an algorithm hallucinated results at me then it's no longer useful.

  2. I like nothing more than hearing of a bootstrap with a healthy revenue success story. I've been using YCBM for years, super product but also, it just felt right – that's what Bootstraps bring to a blinded funding first-world. Well done, we need more like you @Bridget_ycbm👏

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